Terms & Condition

TERMS OF USE

Welcome to BRNNDA. The domain name www.brnnda.com is owned by BRNNDA BANGLADESH LIMITED, whose registered office is at H-03,B-D,R-6,Kafrul,Dhaka-1206 Your use of this e-commerce portal and services and tools are governed by the following terms and conditions (Terms of Use) as applicable to the website. When you visit the website, you are subject to the policies that are applicable here.

For the purpose of these Terms of Use, wherever the context so requires ‘You’ or ‘User’ or ‘Visitor’ will mean any natural or legal person who has agreed to become a member of the site by signing up. BRNNDA allows user to surf the website or making purchases without registering on the website. The term “we”, “us”, “our” will mean brnnda.com.

 

 When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by BRNNDA Policies including but not limited to Privacy Policy as amended from time to time.


1. User Account, Password, and Security:

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform.

You agree to immediately notify BRNDA of any unauthorized use / breach of your password or account and ensure that you exit from your account at the end of each session.

2. Services Offered:

BRNNDA provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original merchandise such as clothing, footwear and accessories from various fashion and lifestyle brands (collectively, "Products"). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and BRNDA assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and BRNDA assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product

BRNNDA  does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

 

 

3. User Conduct and Rules on the Platform:


You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:

·         You shall not host, display, upload, modify, publish, transmit, update or share any information which:

·         belongs to another person and to which You do not have any right to

·         is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic , libelous , invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever

·          is misleading in any way

·         involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"

·         promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous.

·         infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity

·         contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page)

 

·         provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses

 

·         contains video, photographs, or images of another person (with a minor or an adult).

 

·         tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users

 

·         interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services

 

·         infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products

 

·         violates any law for the time being in force

 

·         threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation

 

·         shall not be false, inaccurate or misleading

 

·         shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers


A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:

 

·        Users doesn't reply to the payment verification mail sent  by BRNNDA

·         Users fails to produce adequate documents during the payment details verification

·         Misuse of another User's phone/email

·         Users uses invalid address, email and phone no.

·         Overuse of a voucher code

·         Use of a special voucher not tagged to the email ID used.

·         Users returns the wrong product

·         Users refuses to pay for an order

·         Users involved in the snatch and run of any order

·         Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to BRNNDA.

·         User with a very high return rate

·         Repeated request for monetary compensation for fake/used order

 

BRNDA may cancel any order that classify as 'Bulk Orders'/'Fraud orders' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order'/'Fraud Order' if it meets with the below mentioned criteria, and any additional criteria as defined by BRNDA:

·         Products ordered are not for self-consumption but for commercial resale

·         Multiple orders placed for same product at the same address, depending on the product category.

·         Bulk quantity of the same product ordered

·         Invalid address given in order details

·         Any malpractice used to place the order

·         Any promotional voucher used for placing the 'Bulk Order' may not be refunded

·         Any order paced using a technological glitch/loophole.

 

You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of BRNNDA.

 

You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads BRNDA by sharing multiple address and phone numbers or transacting with malafide intentions.

We on certain landing page even allow our Users to experience free exchange of ideas and observations regarding interest in the field of fashion, including ‘viewing user generated content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any user generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms of prescribed by the BRNNDA on the Platform. You agree and undertake that when accessing, viewing and/or posting any user generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Platform.

 

You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.

 

You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.

 

You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity

 

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

 

From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.


You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.

 

The Content posted does not necessarily reflect BRNNDA views. In no event shall BRNNDA assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous , tortious, or otherwise unlawful information.

 

BRNNDA hereby disclaims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User. BRNNDA Return & Exchange Policy offers you the option to return or exchange items purchased on BRNNDA within the return/exchange period (Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery). In case of return of the purchased item, please refer to the "Return Policy" on our BRNNDA.

5. Contents Posted on Platform:

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated content and BRNNDA has no control over such third party user generated content as BRNNDA is merely an intermediary for the purposes of this Terms of Use. Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide.

 

You may use information on the products and services purposely made available on the Platform for downloading, provided that You

 

·         do not remove any proprietary notice language in all copies of such documents,

 

·         use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,

 

·         make no modifications to any such information, and

 

·         do not make any additional representations or warranties relating to such documents.

 

6. Disclaimer of Warranties and Liability:


All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, BRNNDA does not warrant that: Platform will be constantly available, or available at all or The information on Platform is complete, true, accurate or non-misleading.

 

All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.


7.OFFER

 

 

 

 

 

8. BRNNDA's Shipping Policy?

We strive to deliver products purchased from BRNNDA in excellent condition and in the fastest time possible. For all the subsequent Orders of tk. 2000/- or more, we will deliver the order to your doorstep free of cost. A platform handling fee of tk.80 in Dhaka and tk 120/- all over Bangladesh will be applicable to the orders under tk.2000/-.

 If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online.2. If you return an order delivered to you, platform handling fee will not be refunded. However if you self - ship your returns, we will reimburse self - shipment charges based on BRNNDA 's Returns Policy. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non - refundable irrespective of order value. (More details on FAQ page)

*Order value is calculated after applying discounts / VAT  or any other applicable charges

 

 

Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect platform handling fee of tk. 120 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

 

9.Cancellations and Modifications

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. (More details on FAQ page)

 

10. Returns and Exchange

BRNNDA's returns and exchange policy gives you an option to return or exchange items purchased on BRNNDA for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

 

The following EXCEPTIONS and RULES apply to this Policy:

  1. For return or exchange you have to contact our support system within one day after you received the delivery.
  2. Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
  3. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned.
  4. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.
  5. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
  6. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  7. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  8. BRNNDA will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, BRNNDA would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

11. Selling:

As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe actual condition of the product.

 If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. BRNNDA reserves the right to delete such multiple listings of the same product listed by you in various categories.

Being a seller/vendor:

1.Trade License

2. Vat Reg (If want to add  vat )

3.Sign an agreement with us.

 

 

12. E-Platform for Communication:

You agree, understand and acknowledge that BRNNDA is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that BRNNDA is only a facilitator and is not and cannot be a party to or control in any manner any transactions on BRNNDA.

 

 

13. Trademark, Copyright and Restriction:

Platform is controlled and operated by BRNNDA and products are sold by respective Sellers. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on BRNNDA is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other BRNNDA or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.