.svg)
.svg)
.svg)
Welcome to BRNNDA. The domain
name www.brnnda.com is
owned by BRNNDA BANGLADESH LIMITED, whose registered office is at H-03,B-D,R-6,Kafrul,Dhaka-1206
Your use of this e-commerce portal and services and tools are governed by the
following terms and conditions (Terms of Use) as applicable to the website.
When you visit the website, you are subject to the policies that are applicable
here.
For the purpose of these Terms of
Use, wherever the context so requires ‘You’ or ‘User’ or ‘Visitor’ will mean
any natural or legal person who has agreed to become a member of the site by
signing up. BRNNDA allows user to surf the website or making purchases without
registering on the website. The term “we”, “us”, “our” will
mean brnnda.com.
When You use any of
the services provided by Us through the Platform, including but not limited to,
(e.g. Product Reviews, Seller Reviews), You will be subject to the rules,
guidelines, policies, terms, and conditions applicable to such service, and
they shall be deemed to be incorporated into this Terms of Use and shall be
considered as part and parcel of this Terms of Use. We reserve the right, at Our
sole discretion, to change, modify, add or remove portions of these Terms of
Use, at any time without any prior written notice to You. You shall ensure to
review these Terms of Use periodically for updates/changes. Your continued use
of the Platform following the posting of changes will mean that You accept and
agree to the revisions. As long as You comply with these Terms of Use, We grant
You a personal, non-exclusive, non-transferable, limited privilege to enter and
use the Platform. By impliedly or expressly accepting these Terms of Use, You
also accept and agree to be bound by BRNNDA Policies including but not limited
to Privacy Policy as amended from time to time.
1. User Account, Password, and
Security:
If You use the Platform, You shall be responsible for
maintaining the confidentiality of your Display Name and Password and You shall
be responsible for all activities that occur under your Display Name and
Password. You agree that if You provide any information that is untrue,
inaccurate, not current or incomplete, We shall have the right to indefinitely
suspend or terminate or block access of your membership on the Platform.
You agree to immediately notify BRNDA of any unauthorized
use / breach of your password or account and ensure that you exit from your
account at the end of each session.
2. Services Offered:
BRNNDA provides a number of Internet-based services through
the Platform. One such Service enables Users to purchase original merchandise
such as clothing, footwear and accessories from various fashion and lifestyle
brands (collectively, "Products"). The Products can be purchased
through the Platform through various methods of payments offered. The
sale/purchase of Products shall be additionally governed by specific policies
of sale, like cancellation policy, exchange policy, return policy, etc. It is
clarified that at the time of creating a return request, users are required to
confirm (via a check box click) that the product being returned is unused and
has the original tags intact. If the product returned by the user is used,
damaged or if the original tags are missing, the user’s return request shall be
declined, and the said product shall be re-shipped back to the customer. In the
event that the return request is declined, the user shall not be eligible for a
refund, and BRNDA assumes no liability in this regard. Further, in the event
that the user fails to accept the receipt of the said re-shipped product, the
user shall continue to be not eligible for a refund, and BRNDA assumes no
liability with respect to the return or refund for the said re-shipped product.
In addition, these Terms of Use may be further supplemented by Product specific
conditions, which may be displayed with that Product
BRNNDA does not
warrant that Product description or other content on the Platform is accurate,
complete, reliable, current, or error-free and assumes no liability in this
regard.
3. User Conduct and Rules on the
Platform:
You agree, undertake
and confirm that Your use of the Platform shall be strictly governed by the
following binding principles:
·
You shall not host, display, upload, modify,
publish, transmit, update or share any information which:
·
belongs to another person and to which You do
not have any right to
·
is grossly harmful, harassing, blasphemous,
defamatory, obscene, pornographic, pedophilic , libelous , invasive of
another's privacy, hateful, or racially, ethnically objectionable, disparaging,
relating or encouraging money laundering or gambling, or otherwise unlawful in
any manner whatever
·
is
misleading in any way
·
involves the transmission of "junk
mail", "chain letters", or unsolicited mass mailing or
"spamming"
·
promotes illegal activities or conduct that is
abusive, threatening, obscene, defamatory or libelous.
·
infringes upon or violates any third party's
rights including, but not limited to, intellectual property rights, rights of
privacy (including without limitation unauthorized disclosure of a person's
name, email address, physical address or phone number) or rights of publicity
·
contains restricted or password-only access
pages, or hidden pages or images (those not linked to or from another
accessible page)
·
provides instructional information about illegal
activities such as making or buying illegal weapons, violating someone's
privacy, or providing or creating computer viruses
·
contains video, photographs, or images of
another person (with a minor or an adult).
·
tries to gain unauthorized access or exceeds the
scope of authorized access to the Platform or to profiles, blogs, communities,
account information, bulletins, friend request, or other areas of the Platform
or solicits passwords or personal identifying information for commercial or
unlawful purposes from other users
·
interferes with another USER's use and enjoyment
of the Platform or any other individual's User and enjoyment of similar
services
·
infringes any patent, trademark, copyright or
other proprietary rights or third party's trade secrets or rights of publicity
or privacy or shall not be fraudulent or involve the sale of counterfeit or
stolen products
·
violates any law for the time being in force
·
threatens the unity, integrity, defense,
security or sovereignty of India, friendly relations with foreign states, or
public order or causes incitement to the commission of any cognizable offence
or prevents investigation of any offence or is insulting any other nation
·
shall not be false, inaccurate or misleading
·
shall not create liability for Us or cause Us to
lose (in whole or in part) the services of Our internet service provider
("ISPs") or other suppliers
A User may be
considered fraudulent or loss to business due to fraudulent activity if any of
the following scenarios are met:
· Users doesn't reply to the payment verification
mail sent by BRNNDA
· Users fails to produce adequate documents during
the payment details verification
·
Misuse of another User's phone/email
·
Users uses invalid address, email and phone no.
·
Overuse of a voucher code
·
Use of a special voucher not tagged to the email
ID used.
·
Users returns the wrong product
·
Users refuses to pay for an order
·
Users involved in the snatch and run of any
order
·
Miscellaneous activities conducted with the sole
intention to cause loss to business/revenue to BRNNDA.
·
User with a very high return rate
·
Repeated request for monetary compensation for
fake/used order
BRNDA may cancel any
order that classify as 'Bulk Orders'/'Fraud orders' under certain criteria at
any stage of the product delivery. An order can be classified as 'Bulk
Order'/'Fraud Order' if it meets with the below mentioned criteria, and any
additional criteria as defined by BRNDA:
·
Products ordered are not for self-consumption
but for commercial resale
·
Multiple orders placed for same product at the
same address, depending on the product category.
·
Bulk quantity of the same product ordered
·
Invalid address given in order details
·
Any malpractice used to place the order
·
Any promotional voucher used for placing the
'Bulk Order' may not be refunded
·
Any order paced using a technological
glitch/loophole.
You shall not use the
Platform for any unlawful and fraudulent purposes, which may cause annoyance
and inconvenience and abuses any policy and rules of the company and interrupt
or causes to interrupt, damages the use by other Users of BRNNDA.
You shall not use any
false e-mail address, impersonates any person or entity, or otherwise misleads
BRNDA by sharing multiple address and phone numbers or transacting with
malafide intentions.
We on certain landing
page even allow our Users to experience free exchange of ideas and observations
regarding interest in the field of fashion, including ‘viewing user generated
content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or
posting any user generated content to any specific dedicated page on the
Platform, you accept and consent to the practices described in these ‘Terms of
Service’ and ‘Privacy Policies’, as well as any other terms of prescribed by
the BRNNDA on the Platform. You agree and undertake that when accessing,
viewing and/or posting any user generated content on these pages You will not
imitate, abuse, harass, any Customer/User or violate and exploit, any of these
‘Terms of Service’ of the Platform.
You shall not use any
"deep-link", "page-scrape", "robot",
"spider" or other automatic device, program, algorithm or
methodology, or any similar or equivalent manual process, to access, acquire,
copy or monitor any portion of the Platform or any Content, or in any way
reproduce or circumvent the navigational structure or presentation of the
Platform or any Content, to obtain or attempt to obtain any materials,
documents or information through any means not purposely made available through
the Platform. We reserve Our right to bar any such activity.
You shall not attempt
to gain unauthorized access to any portion or feature of the Platform, or any
other systems or networks connected to the Platform or to any server, computer,
network, or to any of the services offered on or through the Platform, by hacking,
password "mining" or any other illegitimate means.
You may not pretend
that You are, or that You represent, someone else, or impersonate any other
individual or entity
You shall at all
times ensure full compliance with the applicable provisions of the Information
Technology Act, 2000 and rules thereunder as applicable and as amended from
time to time and also all applicable Domestic laws, rules and regulations
(including the provisions of any applicable Exchange Control Laws or
Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes,
Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income
Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding
Your use of Our service and Your listing, purchase, solicitation of offers to
purchase, and sale of products or services. You shall not engage in any
transaction in an item or service, which is prohibited by the provisions of any
applicable law including exchange control laws or regulations for the time
being in force.
You shall not engage
in advertising to, or solicitation of, other Users of the Platform to buy or
sell any products or services, including, but not limited to, products or
services related to that being displayed on the Platform or related to us.
The Content posted
does not necessarily reflect BRNNDA views. In no event shall BRNNDA assume or
have any responsibility or liability for any Content posted or for any claims,
damages or losses resulting from use of Content and/or appearance of Content on
the Platform. You hereby represent and warrant that You have all necessary
rights in and to all Content which You provide and all information it contains
and that such Content shall not infringe any proprietary or other rights of
third parties or contain any libelous , tortious, or otherwise unlawful
information.
BRNNDA hereby disclaims any guarantees of exactness as to
the finish, appearance, size, color etc., of the final Product as ordered by
the User. BRNNDA Return & Exchange Policy offers you the option to return
or exchange items purchased on BRNNDA within the return/exchange period (Please
read the Product Detail Page to see the number of days up to which a product
can be returned/exchanged, post-delivery). In case of return of the purchased
item, please refer to the "Return Policy" on our BRNNDA.
5. Contents Posted on Platform:
All text, graphics, user interfaces, visual interfaces,
photographs, trademarks, logos, sounds, music and artwork (collectively,
"Content"), is a third party user generated content and BRNNDA has no
control over such third party user generated content as BRNNDA is merely an
intermediary for the purposes of this Terms of Use. Such Content will become
Our property and You grant Us the worldwide, perpetual and transferable rights
in such Content. We shall be entitled to, consistent with Our Privacy Policy as
adopted in accordance with applicable law, use the Content or any of its
elements for any type of use forever, including but not limited to promotional
and advertising purposes and in any media whether now known or hereafter
devised, including the creation of derivative works that may include the
Content You provide.
You may use
information on the products and services purposely made available on the
Platform for downloading, provided that You
·
do not remove any proprietary notice language in
all copies of such documents,
·
use such information only for your personal,
non-commercial informational purpose and do not copy or post such information
on any networked computer or broadcast it in any media,
·
make no modifications to any such information,
and
·
do not make any additional representations or
warranties relating to such documents.
6. Disclaimer of Warranties and
Liability:
All the materials and products (including but not limited to
software) and services, included on or otherwise made available to You through
Platform are provided on "as is" and "as available" basis
without any representation or warranties, express or implied except otherwise
specified in writing. Without prejudice to the forgoing paragraph, BRNNDA does
not warrant that: Platform will be constantly available, or available at all or
The information on Platform is complete, true, accurate or non-misleading.
All the Products sold on Platform are governed by different
state laws and if Seller is unable to deliver such Products due to implications
of different state laws, Seller will return or will give credit for the amount
(if any) received in advance by Seller from the sale of such Product that could
not be delivered to You. You will be required to enter a valid phone number
while placing an order on the Platform. By registering Your phone number with
us, You consent to be contacted by Us via phone calls and/or SMS notifications,
in case of any order or shipment or delivery related updates. We will not use
your personal information to initiate any promotional phone calls or SMS.
7.OFFER
8.
BRNNDA's Shipping Policy?
We strive
to deliver products purchased from BRNNDA in excellent condition and in the
fastest time possible. For all the subsequent Orders of tk. 2000/- or more, we
will deliver the order to your doorstep free of cost. A platform handling fee
of tk.80 in Dhaka and tk 120/- all over Bangladesh will be applicable to the
orders under tk.2000/-.
If the order is cancelled, lost or un -
delivered to your preferred location, we will refund the complete order amount
including any platform handling fee, if paid online.2. If you return an order
delivered to you, platform handling fee will not be refunded. However if you
self - ship your returns, we will reimburse self - shipment charges based on
BRNNDA 's Returns Policy. For accounts whose return behavior violates our fair
usage policy, platform handling fee will be non - refundable irrespective of
order value. (More details on FAQ page)
*Order
value is calculated after applying discounts / VAT or any other applicable charges
Fair Usage Policy?
We always strive hard to provide the best experience to our customers.
However, we have noticed that few accounts abuse our liberal returns policy.
These accounts typically return most of the items bought or choose to not
accept our shipments. Hence, our regular customers are deprived of the
opportunity to buy these items. To protect the rights of our customers, we
reserve the right to collect platform handling fee of tk. 120 for all orders and
disable cash on delivery option for accounts which have high percentage of
returns and shipments not accepted by value of orders placed.
9.Cancellations
and Modifications
You can now cancel an order when it is in
packed/shipped status, as long as the cancel option is available on
App/Website/M-site. This includes items purchased on sale also. Any amount paid
will be credited into the same payment mode using which the payment was made. (More details on FAQ page)
BRNNDA's
returns and exchange policy gives you an option to return or exchange items
purchased on BRNNDA for any reason within the specified return/exchange period
(check product details page for the same). We only ask that you don't use the
product and preserve its original condition, tags, and packaging. You are
welcome to try on a product but please take adequate measure to preserve its
condition.
The following EXCEPTIONS and RULES
apply to this Policy:
11. Selling:
As a registered seller, you are allowed to list item(s) for
sale on the Platform in accordance with the Policies which are incorporated by
way of reference in this Terms of Use. You must be legally able to sell the
item(s) you list for sale on the Platform. You must ensure that the listed
items do not infringe upon the intellectual property, trade secret or other
proprietary rights or rights of publicity or privacy rights of third parties.
Listings may only include text descriptions, graphics and pictures that
describe your item for sale. All listed items must be listed in an appropriate category
on the Platform. All listed items must be kept in stock for successful
fulfilment of sales. The listing description of the item must not be misleading
and must describe actual condition of the product.
If the item
description does not match the actual condition of the item, you agree to
refund any amounts that you may have received from the Buyer. You agree not to
list a single product in multiple quantities across various categories on the
Platform. BRNNDA reserves the right to delete such multiple listings of the
same product listed by you in various categories.
Being a
seller/vendor:
1.Trade License
2. Vat Reg (If want
to add vat )
3.Sign an agreement
with us.
12. E-Platform for Communication:
You agree, understand and acknowledge that BRNNDA is an
online platform that enables you to purchase products listed on the Platform at
the price indicated therein at any time. You further agree and acknowledge that
BRNNDA is only a facilitator and is not and cannot be a party to or control in
any manner any transactions on BRNNDA.
13. Trademark, Copyright and
Restriction:
Platform is controlled and operated by BRNNDA and products
are sold by respective Sellers. All material on Platform, including images,
illustrations, audio clips, and video clips, are protected by copyrights,
trademarks, and other intellectual property rights. Material on BRNNDA is
solely for Your personal, non-commercial use. You must not copy, reproduce,
republish, upload, post, transmit or distribute such material in any way,
including by email or other electronic means and whether directly or indirectly
and You must not assist any other person to do so. Without the prior written
consent of the owner, modification of the materials, use of the materials on
any other BRNNDA or networked computer environment or use of the materials for
any purpose other than personal, non-commercial use is a violation of the
copyrights, trademarks and other proprietary rights, and is prohibited. Any use
for which You receive any remuneration, whether in money or otherwise, is a
commercial use for the purposes of this clause. It is expressly clarified that
You will retain ownership and shall solely be responsible for any content that
You provide or upload when using any Service, including any text, data, information,
images, photographs, music, sound, video or any other material which you may
upload, transmit or store when making use of Our various Service. However, We
reserve the right to use/reproduce any content uploaded by You and You agree to
grant royalty free, irrevocably, unconditionally, perpetually and worldwide
right to Us to use the content for reasonable business purpose.
.svg)